14-Day Right of Return

Not satisfied with your order? Juwelia offers you the guarantee to return your order within 14 days of purchase and receive a refund.

If you exercise your right of withdrawal, the product, along with all delivered accessories, will be returned to the trader in its original condition and packaging, if reasonably possible.

If the product is damaged or the packaging is more damaged than necessary to sell the product, we may deduct this depreciation from the refund. Please handle the product with care and ensure proper packaging for returns.

Please ensure that the package is adequately stamped. After receiving the goods, we will refund the amount for the jewelry within 14 working days. Both the cost and the risk of shipping (e.g., if a package is lost with DHL or PostNL) are at your expense for returns. To ensure the package reaches us, consider sending your return by registered mail or as a parcel.

Non-identifiable return shipments will be returned to the sender if possible. Note that return costs are at your expense. You’re free to arrange this through a shipping service of your choice. Clearly state the name and order number in the package so that we can easily find your order in our system. You can conveniently fill out your details on the provided form, print it, and include it in the package.

Please note that earrings cannot be tried on due to hygienic reasons. Returns that do not comply with this or are damaged, soiled, or altered may be rejected and will not be refunded.

Do you want to return an item? Click the button below to submit your return request. We only process returns that have been pre-registered. (You won’t receive a response to your return request; it’s purely administrative. We also do not provide a return label.)

Please note that return costs are at your expense.

Submit Return

Legal Conditions According to Webshop Keurmerk

Legally, the buyer has a period of 14 days to withdraw from the purchase without giving a reason. This return period starts from the day of receiving the product. From the moment of return notification, you have an additional 14 days to send the product back. This is possible only if the product is returned unused and undamaged, in its original packaging. Return costs are at the buyer’s expense. The invoice amount will be credited to your payment method within 14 working days, unless otherwise indicated by the buyer. Returns can be sent to the address below. For questions about returns, it’s best to contact us via WhatsApp or email.

Juwelia
Radonweg 30
3812 RL Amersfoort
The Netherlands
T +3185-0470660 (+WhatsApp)
E customerservice@juwelia.uk